Learner Advice and Guidance

Learner Support
We want you to have a positive experience and get as much as possible out of your course. However, we recognise that adults can face all sorts of problems and challenges at different times in their lives. We aim to be as informal and flexible as possible and if any of our learners are having problems we want to know about them. If you have any sort of problem that is proving a barrier to your learning, whether this is to do with childcare, dependent care, domestic arrangements, travel difficulties, buying materials, etc. please talk to your course tutor. If you are worried about any aspect of your course and would like to talk things over with someone confidentially, please get in touch, we’re ready to listen. Call 0345 4500 607 or email: learnerservices@adultlearning.wales.

People you could talk to include Learning managers, your local Curriculum Delivery Officer, or a member of the Learner Services team. Rest assured that we will do everything we can to deal with your concerns.

A-Z Learner Support Signposting
We recognise that many factors can impact on a learner’s ability to study and that personal health and wellbeing must always come first. Whilst we will do all it can to support learners in the classroom, there will be times when specialist guidance is required. To this end this index sets out to provide a starting point for learner signposting to specialist support. It is by no means an exhaustive list and therefore should be used in conjunction with other information sources.

A-Z Learner Support Signposting