Difficult Conversations | Adult Learning Wales
Difficult Conversations
Distance/On-line
Bilingual

Difficult Conversations

Course Code: Y23W0037A
I

Handling Difficult Conversations


1 week
14/06/2024
This course runs for 1 week with lessons for 4 hours a week from 09:30 to 13:30 on Friday
£40 (You may be entitled to a discounted rate see fees policy) / £60 (Learners from outside of Wales)
This is a tutor-led online course
Interested in this course?
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1 week

This course runs for 1 week with lessons for 4 hours a week from 09:30 to 13:30 on Friday

Non-accredited

Overview

This course is designed to provide you with the necessary skills and strategies to navigate challenging dialogues with confidence and effectiveness. The course focusses on four key components essential for mastering difficult conversations. Firstly, we will delve into developing a solid structure for holding effective conversations, ensuring clarity, and facilitating productive communication. Next, we will explore techniques for managing emotional reactions that may arise during these conversations, equipping you with tools to address conflicts with empathy and understanding. Furthermore, we will provide comprehensive guidance on delivering constructive feedback in a manner that fosters growth and development while minimising the risk of causing offense. Lastly, we will emphasise the importance of self-management, teaching you how to maintain a calm and professional demeanour even in the most challenging situations. By the end of this course, you will emerge equipped with the skills and confidence needed to navigate difficult conversations with poise and success, ultimately strengthening your interpersonal relationships and enhancing your overall communication effectiveness.

Content

To develop a structure for holding effective conversations
To deal with emotional reactions during these conversations
To give constructive feedback without causing offence
To manage self in a calm, professional manner

Qualification

This is a non-accredited training session.

Entry Requirements

No entry requirements needed.

Career Path

Other courses that might interest you: Confidence and assertiveness, Introduction to Managing a Team, Writing Job Adverts.

What Do I Need?

As this is an online course, you would need the following: • internet access • access to a laptop or computer with a web camera and microphone; the use of headphones might also be of benefit • use of the Chrome web-browser where possible.
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