Customer Service Skills
Customer Service Skills
Course Code: H20C0013A
Fully Funded
Customer Service Skills
Customer Service Skills
Course Code: H20C0013A
Fully Funded*
*A ‘Fully Funded’ course is in most cases 100% subsidised by the Welsh Government, but this is dependent on individual circumstances.
For more information, talk to us using the contacts shown below or see our main Contacts page for your local office.
Thursday 09:30- 14:30 | 1 weeks
This is a tutor-led online course
Overview
This course will help you: Learn examples of good and poor customer service, the importance of first impressions and dealing with customer problems and complaints. Ideal for small business owners, employees and volunteers.Content
If work or family commitments prevent you from attending classes, our on-line courses may be the right choice for you. Your assigned tutor will support you through the online learning phase of your course.Entry Requirements
No previous experience is needed for this course and there are no formal entry requirements.Career Path
Customer Service Skills Level 1What Do I Need?
As this course will be delivered online, you will need the following:• access to a computer or laptop with a microphone and headphones
• internet access
Interested?
Let's talk!
Let's talk!
Interested? Let's talk!
Rydym yn annog a chroesawu gohebiaeth a galwadau ffôn yn Gymraeg a byddwn yn ymateb i'ch dewis iaith
We encourage and welcome correspondence and phone calls in Welsh and will respond to your language choice
We encourage and welcome correspondence and phone calls in Welsh and will respond to your language choice
