Customer Service Skills

Customer Service Skills

Customer Service Skills
Course Code: J21C0009A

Customer Service Skills
Free (Funded Learners) / £22 (Unfunded Learners)

Start
Oct
14
2021
End
Oct
21
2021


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Enrolment Now Closed
Customer Service Skills
Free (Funded Learners) / £22 (Unfunded Learners)

Customer Service Skills

Customer Service Skills
Course Code: J21C0009A

Fully Funded*

*A ‘Fully Funded’ course is in most cases 100% subsidised by the Welsh Government, but this is dependent on individual circumstances. For more information, talk to us using the contacts shown below or see our main Contacts page for your local office.

All Levels

Thursday 12:30- 14:30 | 2 weeks

This is a tutor-led online course

Start
Oct
14
2021
End
Oct
21
2021


Share

Overview

This course will help you to comprehend the following:- The importance of first impressions. Methods to fully assist your customers. Why knowing your role, company and products contributes to customer satisfaction. Procedures for handling customer queries and complaints. Examples of good and poor customer service. Tips on how to make the customer feel valued.

Content

If work or family commitments prevent you from attending classes, our on-line courses may be the right choice for you. Your assigned tutor will support you through your online learning.

Qualification

Completion of this course does not result in a recognised qualification.
However you would receive a certificate of completion from us which would be available to download from your MyAccount.

Entry Requirements

No previous experience is needed for this course and there are no formal entry requirements.

Career Path

Agored Cymru Assertiveness Skills Level 1

What Do I Need?

As this is an online course, you would need the following:
• internet access
• access to a laptop or computer with a web camera and microphone; the use of headphones might also be of benefit
• use of the Chrome web-browser where possible

Please note that our online courses require the use of Microsoft Office 365 apps and our virtual learning environment, Moodle. Once enrolled on a course with us, we provide free access to these services.

Interested?
Let's talk!
Interested? Let's talk!
Contact: Laura Jones    |    03300 580845    |    Email Laura

Contact: Laura Jones
03300 580845

Rydym yn annog a chroesawu gohebiaeth a galwadau ffôn yn Gymraeg a byddwn yn ymateb i'ch dewis iaith
We encourage and welcome correspondence and phone calls in Welsh and will respond to your language choice

Customer Service Skills

This is a tutor-led online course   |   Thursday   |   12:30-14:30



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