Reception Skills

Reception Skills

Reception Skills
Course Code: J21C0048A

Reception Skills
Fully Funded

Start
Jan
8
2022
End
Jan
15
2022


Share
Reception Skills
Fully Funded

Reception Skills

Reception Skills
Course Code: J21C0048A

Fully Funded*

*A ‘Fully Funded’ course is in most cases 100% subsidised by the Welsh Government, but this is dependent on individual circumstances. For more information, talk to us using the contacts shown below or see our main Contacts page for your local office.

Beginner

Saturday 10:00- 14:30 | 2 weeks

This is a tutor-led online course

Start
Jan
8
2022
End
Jan
15
2022


Share

Overview

This course will cover the following:-
Strategies for time management to improve organisation skills.
How to make an excellent impression: Dress codes, body language and language skills (tone and positive language).
Telephone communication, team working, organisation skills, knowing the organisation.
Communication and customer service skills: What is customer service and why does it matter?
Complaints: How to handle difficult customers. Effective listening and questioning skills. Rapport building techniques.

Content

This course will provide learners with an introduction to the role of the receptionist.
This course will help you to:-
Develop your understanding of what the role of the receptionist is and improve your skills to become a successful receptionist.
Develop your own interpersonal skills to become a more effective communicator.
Develop skills to handle difficult customers and complaints.

Qualification

Completion of this course does not result in a recognised qualification.
However you would receive a certificate of completion from us which would be available to download from your MyAccount.

Entry Requirements

No previous experience of reception skills is needed.

Career Path

Agored Cymru - Level 1 Customer Service Skills

What Do I Need?

As this is an online course, you would need the following:
• internet access
• access to a laptop or computer with a web camera and microphone; the use of headphones might also be of benefit
• use of the Chrome web-browser where possible

Please note that our online courses require the use of Microsoft Office 365 apps and our virtual learning environment, Moodle. Once enrolled on a course with us, we provide free access to these services.

Interested?
Let's talk!
Interested? Let's talk!
Contact: Laura Jones    |    03300 580845    |    Email Laura

Contact: Laura Jones
03300 580845

Rydym yn annog a chroesawu gohebiaeth a galwadau ffôn yn Gymraeg a byddwn yn ymateb i'ch dewis iaith
We encourage and welcome correspondence and phone calls in Welsh and will respond to your language choice

Reception Skills

This is a tutor-led online course   |   Saturday   |   10:00-14:30



expand_less
×
Sign-in to your free
MyAccount

Sign-in to MyAccount to speed up your next course enrolment and to keep track of your learning with us!

To sign-in, enter your registered email address and password and you’re good to go!
Remember, use the same email address to sign-in each time you need to access your MyAccount.

Not registered? Sign-up here
Need Help Logging In?