Overview

This course will cover:-
Examples of good and poor customer service
The importance of first impressions
How to deal with customer problems and complaints

Content

If work or family commitments prevent you from attending classes, our on-line courses may be the right choice for you. Your assigned tutor will support you through your online learning and assessment.

Qualification

Completion of this course does not result in a recognised qualification.
However you would receive a certificate of completion from us which would be available to download from your MyAccount.

Entry Requirements

No previous experience is needed for this course and there are no formal entry requirements.

Career Path

Agored Cymru Assertiveness Skills Level 1

What Do I Need?

As this is an online course, you would need the following:
• internet access
• access to a laptop or computer with a web camera and microphone; the use of headphones might also be of benefit
• use of the Chrome web-browser where possible

Please note that our online courses require the use of Microsoft Office 365 apps and our virtual learning environment, Moodle. Once enrolled on a course with us, we provide free access to these services.


As this course will be delivered online using Microsoft Teams, you will need:-
Internet access
A laptop or computer with a web camera and microphone; the use of headphones might also be of benefit.
An email address

Please note that our online courses require the use of Microsoft Office 365 apps and our virtual learning environment, Moodle. Once enrolled on a course with us, we provide free access to these services.