COVID-19 Concerns

Coronavirus (COVID-19)

We urge our learners, members and all those we work with to follow Welsh Government and Public Health Wales guidance, and to stay safe during these challenging times.

Our downloadable 'Guidance for Learners' document is regularly updated which includes our latest details on the following:

Our offices and office staffing
Face-to-face courses and online delivery
Branch classes
Steps to take if a learner or a member of their family shows symptoms of Covid-19
Wearing face masks

Our teams have been working hard to ensure that we continue to support our learners and provide as many learning opportunities as possible at this time.

Many of our courses are now being delivered online. Talk to us today by emailing [email protected] or keep checking our website to see what’s on offer!

Use the links to go to the relevant information

Learners  Staff  Gov Advice  Well Being

Latest update: 

The First Minister has recently confirmed that Wales has moved to Alert Level Zero with effect from 7 August 2021. At Alert Level Zero, there are no legal limits on the number of people who can meet, including in private homes, public places or at events. In addition, all businesses and premises may be open.

In line with the latest scientific and public health advice, some key rules remain in place in law as follows:

  1. Businesses, employers and other organisations must continue to undertake a specific coronavirus risk assessment and take reasonable measures to minimise exposure to, and the spread of, coronavirus.
  2. Everyone must continue to self-isolate for 10 days if they test positive for COVID-19.  If you are a close contact of someone who has tested positive and you are aged 18 or over and not fully vaccinated, you must also self-isolate for 10 days.
  3. Adults and children over 12 must continue to wear face-coverings  in indoor public places, with the exception of hospitality settings such as restaurants, pubs, cafes or nightclubs.

A summary of these changes can be found at the attached links:

The core set of Welsh Government (WG) guidance has also been updated to reflect these changes, and is now live on the WG website. Links are attached below:

Core universal guidance for the public on managing personal risk:

In addition to the guidance, the set of Frequently Asked Questions (FAQs) has also been refreshed. Links below:

We are currently updating our organisational guidance in line with these changes. Further information about how the changes will affect our staff and learners will be included in the guidance, which will be circulated in the next few weeks.

Guidance for learners

We will continue to monitor Welsh and UK Government advice closely, and will update these webpages in accordance with the guidance.

Face-to-face delivery is currently suspended, with the exception of provision for our most vulnerable learners. Every effort will be made to ensure continuity of learning for our learners by transferring courses to online delivery where appropriate. Please contact your regional office for updates regarding courses in your local area.

We continue to monitor the situation and respond to official advice and guidance as it becomes available.

Many of our courses are now being delivered online. Talk to us today by emailing [email protected] or keep checking our website to see what’s on offer!

If you need any help, email us at [email protected]

Read our full learner guide

Read our Safeguarding, Prevent and Learner Well-being Guidance


Guidance for Staff

To find out more regarding your employment with us, please read our Coronavirus FAQ below.

Download FAQ ↓

This too shall pass

We are here for you! We are here to answer your emails and your phone enquiries (see our Contacts page for more information) - you can also use our website's chat facility on weekdays between 9am and 5pm.

Our staff are still here for you!

Your well-being

During such uncertain times, we want to remain positive and help you to be so too. It is so important to take care of yourself and that's why we have put together a well-being page which provides useful tips for managing stress and maintaining good mental health.

Find out more


Government advice links

The best place to find the latest answers to Covid-19 questions is the Public Health Wales, NHS, and UK Government websites. So for your easy reference, please see these links below:



UK Gov


nhs covid-19

Do not leave home if you or someone you live with has either:

  • a high temperature
  • a new, continuous cough

Check the NHS website if you have symptoms

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