Supporting your studies

Supporting you every step of the way

We always do everything we can to support learners in the classroom, but there will be times when specialist guidance is required. If you consider yourself to have a disability and/or learning difficulty that affects your ability to learn or access learning please talk to us.

We can signpost you to getting the specialist support you need whilst taking part in any of our courses – we will do our level best to help. Talk to us in confidence and tell us of the support you need: 03300 580 845 or text 07715 904304

adult learning wales


A-Z signposting

While we will do everything we can to help and support learners in the classroom, at times you may require specialist support. This index has been produced to help signpost learners to support provided by external organisations .

Here to help you learn.

Learner Support Signposting
Phone charges

Please be aware that although some phone numbers listed in this index are free you may incur a charge from your landline or mobile phone. A list of UK call charges can be found at:

The Sprout

An interactive website that encourages creativity and direct involvement while providing information on activities and services available to young people in Cardiff.

MEIC Cymru

Advocacy, information and advice helpline for children and young people. Free and won’t show up on phone bill.
Freephone: 080 880 23456
Text: 84001


Offer support to young people aged 14- 25 in North West Wales to improve their quality of life so they aren’t disadvantaged because of poverty.

Address of Head Office:
22/23 Y Maes,
Gwynedd, LL55 2NA
Tel: 01286 671153

Championing the rights of children and young people in Wales. Also offers a free and confidential advice and support service.

Children’s Commissioner for Wales Oystermouth House, Phoenix Way, Llansamlet, Swansea, SA7 9FS

Advice and Support line:
01792 765600

Advice and Support email:

Children and young people’s freephone number: 0808 801 1000

Text: 80 800 and start your message with ‘COM’.

After Adoption

A voluntary adoption agency working in England and Wales to help all those affected by adoption.

St David’s Children Society

Provides adoption services to all of Wales and Herefordshire. Talk in confidence to a specialist adoption practitioner.

Tel: 029 20667007


Works with adopted people aged 7-25 in South and West Wales, and runs groups in Cardiff which provide opportunities to meet and socialise with other adopted people. services/support-young-adopted- people/talkadoption-wales

Tel: 01267 231287 / 07807 703060

Welsh Government

Website provides apprenticeship application advice to anyone who is over 16, living in Wales and not in full-time education.

Careers Wales

Provides advice and guidance on how to apply for an apprenticeship. If you ring on your mobile, they will call you back for free.

Tel: 0800 028 4844 / 029 2090 6800
Email: us/email-us/

ASD Info Wales

The national site for Autistic Spectrum Disorders (ASD), aimed at those working with children and adults with ASD. p?page_id=1&setLanguage=1

Tel: 029 2046 8652

The National Autistic Society

Provide information, support and pioneering services for autistic people.

Community Forum Page:
Support Line: 0808 800 4104

The GOV.UK website provides advice and guidance on a range of benefits.

Benefit entitlement
When and how benefit payments are made

Benefit for Families
Childcare and the Sure Start Maternity grant

Carers and Disability
Disability Living Allowance, Carers Allowance and Employment and Support Allowance

Child benefit
Information about claiming and when benefits stop

Death benefits
Widowed Parent's Allowance, Bereavement and Funeral Payment

Heating & Housing
Winter Fuel Payment and Cold Weather Payment

Jobseeker’s Allowance and Low Income benefit
Income Support, Budgeting Loans and Pension Credit

Tax Credits
Working Tax Credit, Child Tax Credit and when they stop

Disability Living Allowance helpline

Tel: 0345 712 3456
Text: 0345 722 4433

Attendance Allowance helpline

Tel: 0345 605 6055
Text: 0345 604 5312

Bereavement Advice Centre

Website and helpline which offer practical information and advice on the issues that arise after the death of someone close.

Tel: 0800 634 9494

Cruse Bereavement Care

Offer counselling, support, help and advice to the bereaved.

Tel: 0808 808 1677

Gingerbread (Single parents)

See parenting

Hope Again

A bereavement website for young people, providing support after the death of someone close.

Tel: 0808 808 1677

Monday - Friday 9.30am-5pm



If as an adult learner you experience or witness behaviour that is offensive or threatening, you should report such incidents to your tutor so that it can be dealt with early on.

If you would like to discuss any matter confidentially please call our Head Office on 02920 235277 and ask to talk to a member of our learner services team or email:


Cases of bullying involving school children should always be raised at a local level in the first instance. Incidents of school based bullying can be referred to the Local Authority if the school does not resolve the situation satisfactorily.

Cardiff Against Bullying

Provides help and support for anyone affected by bullying.

Bullying UK

Provides live online support and advice from an expert team to all members of the family.

Tel: 0808 800 2222

Bullies Out

Provide help, support and information to those affected by bullying.
Tel: 02920 492 169 (Office only, not a helpline)
If you would prefer to speak to someone over the phone, you can call Childline on: 0800 1111


Provides advice for victims and parents of children experiencing Cyberbullying. children-safe/online-safety / childhood/what-we-stand-for/wales

Also provides SignVideo using British Sign Language.

Worried about a child? Call: 0808 800 5000 (24/7)

Workplace bullying advice from for adults experiencing work place bullying.

Bullying itself isn’t against the law, but harassment is.


Advisory, Conciliation and Arbitration Service. Provide an advice helpline. Text relay service available for customers with a hearing or speech impairment.
Tel: 0300 123 1100
Textphone: 18001 0300 123 1100

Anti-bullying advice documents available from Welsh Government

Respecting others anti-bullying guidance: cations/circulars/antibullying/%3bjsessionid=0A C919B380A9C81C97B8E999537CE998?lang=en

Anti-bullying leaflets for parents and children: shome/wellbeing/antibullying/are-you-being- bullied/?lang=en shome/parents/is-your-child-being-bullied/?lang=en

British Deaf Association

Stand for equality, access and freedom of choice for deaf people.

Tel: 02076 974140
Text: 07795 410 724
Videocall: ooVoo / Skype: bda.britdeafassoc

NDCS (National Deaf Children’s Society)

Provide a network of support for parents with deaf children throughout Wales.

Tel: 0808 800 8880

North Wales Deaf Association

Supports all deaf, deafened, hard of hearing and deafblind people across North Wales, and their family, friends, carers and colleagues.

Tel: 01492 530013
Text: 07719 410355


Booking service for deaf and hard of hearing people or their carers to find appropriate language service professionals.

Text: 07988 050 863
Skype: cseekerbookings

Live Fear Free (formerly All Wales Domestic Abuse and Sexual Violence Helpline)

Support for those who are experiencing – or have experienced- domestic abuse or sexual violence, or are worried about a friend or relative who is experiencing domestic abuse or sexual violence.

24 hours a day, 7 days a week.

Tel: 0808 80 10 800


Always dial 999 in an emergency

Black Association of Women Step Out (BAWSO)

Provides specialist support to Black and Minority Ethnic (BME) communities, and also to people who have been trafficked and those experiencing or at risk of forced marriage and Female Genital Mutilation.

Address: Clarence House, Clarence Road, Butetown, Cardiff, CF10 5FB

Tel: Cardiff - 02920 644 633

Newport - 01633 213213

24Hr Helpline: 0800 731 8147


Women’s Aid Cardiff

Provides support for anyone affected by domestic violence.

16 Moira Terrace, Adamsdown
Cardiff, CF24 OEJ

Tel: 02920 460 566

Atal Y Fro (Formerly Vale of Glamorgan Women's Aid)

Provide support for women and children within the Vale of Glamorgan who have experienced, or are experiencing Domestic Violence.

Tel: 01446 744755

Welsh Women’s Aid

Provides services for women and children who have experienced or are experiencing domestic abuse.

Tel: 0808 80 10 800


Always dial 999 in an emergency

The Dyn Project

Provides confidential, non- judgemental support to men experiencing domestic abuse from a partner.

Tel: 0808 801 0321

All calls to this line are free & confidential.


Men's Advice Line

Confidential helpline for men experiencing domestic violence.

Freephone: 0808 801 0327


Galop (formerly Broken Rainbow)

Offers a confidential LGBT domestic abuse helpline run by trained LGBT people.

Tel: 0800 999 5428


Respect Phoneline

Confidential helpline offering advice, information and support to stop you being violent and abusive to your partner.

Freephone: 0808 8024040


The Hideout

Created to help children and young people understand domestic abuse and how to take positive action if it is happening to them.

Always dial 999 in an emergency


Provides information, support and help across the UK to people affected by eating disorders.

Tel: 0345 634 1414


Tel (young people): 0345 634 7650

Email (young people):

Diverse Cymru

Provides services that promote equality and independent living.

Tel: 02920 368888


Race Council Cymru (RCC)

Brings together key organisations to work towards the elimination of racial discrimination and the promotion of equality of opportunity and race relations.

Tel: 07872059085 ; 07838360979


Counselling Directory

Provides a service to connect people affected by cases of abuse, depression or relationship issues, to professional support.

National Family Mediation

Provides support for people going through a separation, divorce, or wanting to maintain communication with an ex- partner and their children.


Provides a range of services to help with couples’ and families’ relationships.

Tel: 0300 100 1234


Provides housing advice and family mediation. Works with homeless young people and vulnerable women in Wales.

Address of Head Office:
23 Cathedral Road, Cardiff, CF11 9HA

Tel: 029 2023 9585

Vale of Glamorgan
Address: 236 Holton Road, Barry CF63 4HS

Tel: 01446 748852

The Trussell Trust (U. K)

Tel: 01722 580180


The Prince’s Trust

Supports 13-30 year olds who are unemployed, and those struggling at school and at risk of exclusion.

Tel: 0800 842 842

Text: text "Call me" to 07983 385418, and we will return your call within 24 hours.

Address: Prince's Trust House, 9 Eldon Street, London, EC2M 7LS

NUS Cymru

Online article outlining what funding is available in Wales. (Published 2013). funding/what-further-education-funding- is-available-in-wales/

Student Finace Wales

If you intend to study one of our higher level courses or you are thinking og applying to college or university you may be eligible to apply for funding from Student Finance Wales.

Tel: 0300 200 4050


24-hour phone line, email, letter and face- to-face support for people in emotional difficulty. community/samaritans-ireland-scotland- and-wales/samaritans-work-wales

Address: 75 Cowbridge Road East, Canton, Cardiff, CF11 9AF

National Helpline: 116 123

Welsh Language Line: 0808 164 0123 (from 7pm - 11pm only, 7 days a week)

Local Helpline for Cardiff: 02920 344 022

Text: By downloading the Next Generation Text (NGT) service app.


Writing to a Samaritan

If you find it difficult to talk about your problems and are more comfortable writing things down, why not drop us a line? Our address is:

Freepost RSRB-KKBY-CYJK Chris
PO Box 9090

Lesbian, Gay, Bisexual Helpline

A free service for LGBT people in Wales to counteract feelings of individual social isolation and strengthen connections between LGBT communities.

Address: LGBT Cymru Helpline C/o 92 Corporation Avenue Llanelli, SA15 3SR

Tel: 0800 840 2069 (7– 9pm Monday & Wednesday with answerphone facility)


Tenovus Cancer Care

Provides support for those suffering with cancer, and their families.


Support Helpline: 0808 808 1010


Provides housing advice and family mediation. Works with homeless young people and vulnerable women in Wales.

Address of Head Office:
23 Cathedral Road, Cardiff, CF11 9HA
Tel: 029 2023 9585

The Basement @ 53 (formerly Housing Options Project)

For young people aged 16-21.

Address: The Basement @ 53 Charles Street Cardiff CF10 2GD

Tel: 029 2087 3570



Provides housing and welfare rights advice for young people aged 16-25 in housing need.

Tel: 01446 748852


Address: JIGSO@236 Holton Road, Barry, Vale of Glamorgan CF63 4HS

Shelter Cymru

Independent housing advice.

Helpline: 0345 075 5005
Monday - Friday 9.30am-4.00pm

Charter Housing Association

Address: Exchange House, The Old Post Office, High St, Newport, NP20 1AA

Tel: 01633 212375

Family Housing Association (Wales) Ltd

Address: 43 Walter Road, Swansea, SA1 5PN

Tel: 01792 460192


Mid Wales Housing Association Ltd

Address: Ty Canol House, Ffordd Croesawdy, Newtown, SY16 1AL

Tel:0300 111 3030

Monday - Friday 9am-5pm

Emergency out of Hours Tel: 0300 111 3030


North Wales Housing - Bangor Office

Address: 30 Dean Street, Bangor, Gwynedd LL57 1UR

Tel: 01248 370227

Taff Housing Association

Address: Alexandra House/307-315 Cowbridge Rd East, Cardiff CF5 1JD

Tel: 029 2025 9100 / 0800 121 6064

United Welsh

Y Borth, 13 Beddau Way, Caerphilly, CF83 2AX

Tel: 029 2085 8100 / 0800 294 0195

(Option 2 = Payments, Option 3 = General enquiry)


Wales & West Housing Association Ltd

Head Office

Address: Archway House, 77 Parc Ty Glas, Llanishen, Cardiff CF14 5DU

Tel: 0800 052 2526


West Wales Office

Cwrt y Llan, Church Lane, Newcastle Emlyn, SA38 9AB

North Wales Office
Tŷ Draig, Parc Dewi Sant, Ewloe Glannau Dyfrdwy, CH5 3DT

Advice for parents on how to make the internet safer for all the family.

UK Safer Internet Centre

Provides a helpline for professionals working with children and young people in the UK with online safety issues.

Tel: 0844 381 4772 / 0844 800 2382

Email: /

Childnet international

Non-profit organisation working to help make the internet a great and safe place for children.

Phone: +44 (0)20 7639 6967



Provides advice and tools to help keep children safe online.

Advocacy Matters Wales

South Wales based charity helping adults with a learning disability or Asperger syndrome to have a say.

Tel: 029 20 233733 9am – 5pm Monday to Friday


Cardiff Dyslexia Action Cymru

Offers training, advice, psychological assessments and specialist multisensory tuition for children and adults.

Address: 14-18 City Rd, Cardiff, CF24 3DL

Tel: 02920 481122


SNAP Cymru

Special Needs Advisory Project.

Provides independent advice for families with disabled children.

Tel: 02920 348 990

Helpline: 0845 120 3730

Helpline from a mobile: 0345 120 3730

Where you stand

Provides information for parents, carers, disabled children and adults with learning difficulties in Cardiff and the Vale of Glamorgan.

Citizens Advice

Provides advice on who can help with legal costs.

Helpline: 0345 345 4345

Call back: You can text 'legalaid' and your name to 80010 and an adviser will call you back within 24 hours.


Provides free legal advice.

Bipolar UK

Supports individuals with the condition of bipolar, as well as their families and carers.

Tel: 0333 323 3880 9am - 5pm Monday to Friday



Community Advice and Listening Line. A mental health helpline for Wales, for anyone concerned about their own mental health or that of a relative or friend.

Helpline: 0800 132 737

Text: ‘help’ followed by the details you require to 81066 (There is a 12 hour window on response time)


Provides a range of services to people with mental health problems.

Tel: 01656 647722



Provides help, advice and support to empower anyone experiencing a mental health problem.

Info Line: 0300 123 3393

Text: 86463



Provides information and advice to carers and people with Panic, Anxiety, Phobias, Obsessive Compulsive Disorders and the effects of Tranquiliser withdrawal.

Confidential helpline:

0844 967 4848 (10am - 10pm every day)

Crisis Number: 01952 680 835

Helpline13-20 year olds:

0330 606 1174 Mon – Fri, 3pm-6pm

Young Minds

Works to improve the emotional wellbeing and mental health of children and young people.

Tel: 0207 089 5050

Parents’ helpline: 0808 802 5544


Welsh Dementia Helpline

Offers support, information and signposting for anyone who is living with dementia or caring for a family member or friend with dementia.

Tel: 0808 808 2235

Action for Children Wales

Providing support for children and parents. do/support-for-families/

Address: St David’s Court, 68a Cowbridge Road East, Cardiff CF11 9DN

Tel: 029 2022 2127


Family Rights Group (Keeping children safe in their families)

Provide advice for parents in England and Wales whose children are in need, at risk or are in the care system.

Helpline: 0808 801 0366 Monday to Friday 9.30am – 3.00pm

Address: Second Floor, The Print House, 18 Ashwin Street, London E8 3DL

Flying Start

Provides support services to children aged 0-3 and their families living in disadvantaged areas within Wales.

Information: and-communities/people/children-and-young- people/parenting-support- guidance/help/flyingstart/?lang=en

Gingerbread (Single parents)

Providing support for single parents.

Address: Titan House, Cardiff Bay Business Centre, Titan Road, Ocean Park, Cardiff CF24 5BS

Tel: 029 2047 1900


TAF (Team Around the Family)

Partnership working that allows the whole family to receive co-ordinated support.

TAF is co-ordinated within each local authority; therefore there is no all Wales contact point. You will need to search the internet to see if TAF operates in your area.

NHS Choices

Your health, your choice troduction.aspx

British Pregnancy Advisory Service

Provides help to women with an unplanned pregnancy, or a pregnancy they choose not to continue with.

Tel: 03457 30 40 30


Stillbirth and Neonatal Death Society (SANDS)

Supports anyone affected by the death of a baby.

Tel: 0207 436 5881


Prior Conviction(s)

How to find employment, education or training with a criminal conviction

The Welsh Refugee Council

The lead agency working for refugees and asylum seekers in Wales.

Address: 120-122 Broadway, Cardiff, CF24 1NJ

Tel: 029 2048 9800


Offers support, advice and advocacy services to people affected by self harm directly or in a care role.


Online forum:

Mind Cymru

Website which helps to explain self-harm, including possible causes, and how to access treatment and support. support/types-of-mental-health-problems/self-harm/

Family Planning Association (FPA)

Provides help, advice and information on issues of sexual health.

Find a clinic near you:

NHS Wales

Offers a C-Card scheme for under 25s, which gives access to free, confidential sexual health advice and free condoms across Wales.

National AIDS Trust (NAT)

Dedicated to transforming society’s response to HIV.

Tel: 0207 814 6767 Monday - Friday 9am - 5pm


HIV Aware

Provides advice for those worried that they may have put themselves at risk, or want advice about how to protect themselves and others.



Provides sexual health services, support and advice to young people under 25.

Ask Brook 24/7 Tool: services/ask-brook-a-question-24-7

Citizens Advice Bureau

Offers free, confidential and impartial advice on a range of subjects.

Advice Line: 03444772020


Provides pro bono legal advice and enables access to justice. advice-individuals

Speakeasy Advice Centre

Provides free legal advice and representation for people struggling with debt and welfare benefits in deprived areas of South East Wales.

Tel: 029 2045 3111



Provides support to anyone whose life is – or has been – affected by someone else’s drinking.

Helpline: 020 7403 0888


A free bilingual drug and alcohol helpline for anyone in Wales wanting further information or help.

Tel: 0808 808 2234

Text ‘DAN’ to: 81066

Frank National Drugs Helpline

A 24 hour helpline providing friendly, confidential advice to drug users, solvent users, their friends, families and carers.

Helpline: 0300 123 6600

Text: 82111


Provides advice and information to callers worried about their own drinking, or that of family or friends.

Helpline: 0300 123 1110

New Link Wales: Axis all Areas

Provides advice and support to individuals and families within black minority ethnic communities affected by their own or someone else’s drug and alcohol misuse. Information is available in English, Urdu, Bengali, Arabic, Somali, French and Farsi.

Tel: 02920 529002

Cardiff Alcohol and Drug Team

Provides practical help, guidance, counselling and community care for people with drug and alcohol problems and their families.

Counselling Team provision only covers Cardiff.

Tel: 029 20788300


Provides free and confidential information, advice and support to drug and alcohol users, ex-users, their families and friends in Cardiff.

Tel: 02920 407407

Kaleidoscope Project

Provides support to people with drug and alcohol problems, enabling them to make positive changes in their lives.

National Tel: 0845 450 6307


Provides information and advice about substance misuse to young people in Cardiff and the Vale.

SKILLS Gateway

Provides professional help from Careers Advisors to help adults identify how they can improve their skills and kick start their career.

Tel: 0800 028 4844

Text: 0800 0029 489 Monday to Friday, 9am to 6pm

Universal Jobmatch

Provides help with finding a job. This service requires users to register online.

Jobcentre Plus

Tel: 0345 606 0234

Textphone: 0345 605 5255

Welsh language: 0345 606 7890 (Mon to Fri, 8am to 6pm)

Contact your nearest Jobcentre Plus

Tel: 0345 604 3719

Text: 0345 608 8551

Welsh language: 0345 604 4248 (Mon to Fri, 8am to 6pm)

New benefit claims

Tel: 0800 055 6688

Textphone: 0800 023 4888

Welsh language: 0800 012 1888 (Monday to Friday, 8am to 6pm)

BAWSO (Black Association of Women Step Out)

Provides specialist support to Black and Minority Ethnic (BME) communities, and also to people who have been trafficked and those experiencing or at risk of forced marriage and Female Genital Mutilation.

Address: 9 Cathedral Road, Cardiff, CF11 9HA.

Tel Cardiff: 02920 644 633

Tel Newport: 01633 213213

Victim Support Tel : 02920 578 408

Victim Support

Provides free services to anyone affected by a crime committed against themselves or someone they know - regardless of when the crime happened or whether it was reported.

Helpline: 0808 1689 111

South Wales: 0300 303 0161

North Wales: 0300 303 0159

Citizens Advice

Can help with immigration problems. rights/immigration/help-with-immigration-problems

Finding an Immigration Advisor

Volunteering Wales

Provides a quick way to find volunteering opportunities.

PDF of volunteering centres across Wales:


WCVA (Wales Council for Voluntary Action)

Wales Council for Voluntary Action. Represents and campaigns for voluntary organisations, volunteers and communities.

Address: Baltic House, Mount Stuart Square, Cardiff CF10 5FH

Tel: 0800 288 8329

C3SC (Cardiff Third Sector Council)

Supports trustees and volunteers in their work, and promotes opportunities to become a volunteer

Tel: (029) 2048 5722


Healthy Working Wales

Provides support to help people of working age in Wales to stay fit and healthy so they can remain in employment, or return to work following a period of ill health.

Tel: 0845 609 6006


Health Challenge Wales

Signposts members of the public to information or activity to help them improve their health, including mental health.

Tel: 02920 227744


Campaign for a fair deal at work and for social justice at home and abroad.

Find the right Union for you:


Embracing Welsh

Addysg Oedolion Cymru | Adult Learning Wales celebrates the Welsh language and actively supports and promotes the use of Welsh in day-to-day living.

From our organisational name, to our active offer, we encourage Welsh in all areas of what we do and embrace it and respond to language need as an integral element of planning and delivering learning.

Find out more


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