Counselling Self Referral | Adult Learning Wales

Self-referral Counselling

The mental health and well-being of our learners is very important. We want to help you access the help you need when you need it.
If you would like to refer yourself for an initial conversation with one of our experienced counsellors simply complete the referral form and we will take it from there.

Self-referral Counselling Form (external)

If you feel like you might attempt suicide, or may have seriously harmed yourself, you need urgent medical help. Please:
• call 999 for an ambulance
• go straight to A&E, if you can
• or call your local crisis team, if you have their number.

If you need support there are a number of National helplines where people are ready to listen. . .

• Samaritans - 116 123
C.A.L.L. Helpline – 0800 132 737 or text “Help” to 81066
SANEline0300 304 7000 
CALM Helpline – 0800 58 58 58 
Refuge 24-hour helpline – 0808 2000 247 (National Domestic Abuse Helpline)
The Mix0808 808 4994 (Essential Support for under 25s)
Papyrus0800 068 41 41 or text 07860 039967 (Support for under 35s feeling suicidal)

Do you know about our Learner Counselling Self- Referral Scheme?

The Learner Counselling Self-referral scheme was introduced in September 2020, it allows any of our learners to seek and access help. Learners can complete a self-referral counselling form which is submitted and reviewed by our trained and experienced members of staff Tracy Fletcher and Gail Davies. Tracy or Gail will make initial contact with our learner following receipt of a request. They will establish what support requirements our learner may need and where applicable refer/signpost learners to the appropriate support, which could include referral to counselling.


Tracy Fletcher

I joined Addysg Oedolion Cymru | Adult Learning Wales in 2015 as a Tutor. Previous to that, I had been combining three jobs – Speech and Language Therapy, Counsellor and Tutor. I left Speech and Language Therapy to focus on counselling and teaching. As a tutor, I deliver counselling courses and personal development courses such as resilience, emotional wellbeing and confidence building. Since being with the organisation, I have qualified as an IQA (Internal Quality Assessor), so I now teach and assess courses. In 2020, I was part of the team which set up the counselling screening service, which I’m very proud of. It’s a free service for any learner who does a course with Addysg Oedolion Cymru | Adult Learning Wales. I feel very passionately about counselling and feel it should be available to everyone. My motto is “We go to the gym to keep ourselves physically fit and we should go to counselling to keep ourselves mentally fit!” For my own wellbeing I enjoy reading, crocheting, cycling and spending time with family. I also love going off to different places in our campervan called “Olive”. I’ve lived in Wales all my life, and currently class myself as a Welsh Learner; trying very hard to use the language of Wales.


Gail Davies

Following a background in Social Work, in 2005 I returned to education and in 2008 gained a B.A (Hons) in Counselling Studies & Society followed by my PGCE in 2009. I then joined Addysg Oedolion Cymru | Adult Learning Wales (formerly WEA) in 2009 as a Community Education Tutor teaching a variety of courses including Welsh language/history, Counselling skills, Personal Development, Psychology, Sociology, Domestic Abuse and Crafts. Over the years I have worked both as a Tutor and as a Community Development Officer on various projects under the auspices of Addysg Oedolion Cymru/WEA. I continue to work as a tutor within the community and in November 2021 I joined the learner counselling self–referral scheme team, where I support the screening of referrals and making initial contact with learners who are seeking help and support. Born in Ystradgynlais and raised in Cwmtawe, I have lived in Tredegar for 25 years and am a first language Welsh speaker. My hobbies include, current affairs, Welsh history, reading, practicing Mindfulness meditation and crafts.

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