Adult Learning Wales’ (ALW) commitment to placing the learner at the heart of its governance, was powerfully demonstrated recently, as ALWs CEO, Kathryn Robson hosted a series of Learner Insight Visits at the Swansea Learning Hub (Princess House) and at a host of community venues, throughout November.

These visits built on a previously successful trip in September 2025, which included Bernie Davies, Vice President of Adult Learning Wales. (If you missed the story, you can catch up on the previous visit here: [ESOL classes in Swansea! | Adult Learning Wales Link]).

During the November visit, Kathryn Robson was joined by Patience Bentu, a co-opted member of ALW’s Resources Committee, which is part of the organisation’s governing body. The role of the governors is to provide essential leadership and oversight, ensuring the organisation meets its mission, and that the learner’s voice is central to strategic direction and compliance.

The visitors spent time observing three ESOL (English for Speakers of Other Languages) classes. They also saw a Craft class focusing on Fabric & Sewing Design Skills using Sustainable Elements, a popular new addition to the South West and Mid Region curriculum offering.

Reflecting on her experience during the September visit, Vice-President Bernie Davies powerfully articulated the transformative impact of the sessions:

“For me, these visits are deeply personal. I know what it feels like to arrive in a new country with qualifications, skills and ambitions—and yet still face barriers to being seen, heard and valued.”

“In Swansea, I saw adults breaking through those barriers. The confidence, creativity and courage in those classrooms were powerful. Learners were not just learning English — they were finding their voice, claiming space, and expanding their future opportunities. Adult Learning Wales is helping people move from possibility to reality — and I recognise that journey because I’ve lived it.”

Learner Insight Visits are vital to ALW’s operational development. They provide learners with an opportunity to share their stories and experiences, offering visitors a true reflection of the importance of the educational offering. This valuable, first-hand feedback helps shape ALW as an organisation by using the learner’s voice to understand both positives and challenges, and to identify areas for continuous improvement.

Curriculum Development Coordinator, Sam Al-Khanchi, who organised the visit, highlighted the motivation these observations provide:

“Learner Visits and Observations of Teaching & Learning are definitely one of the best parts of my job. I always enjoy seeing our fabulous tutors at work and speaking with our learners… these visits are a reminder of that. I always leave them with a big smile and feeling very proud of what we do at ALW.”

Following the recent visits, both Kathryn Robson and  Patience Bentu emphasised the quality of teaching and the supportive environment witnessed:

CEO Kathryn Robson added:

“The Insight Visits are always a real highlight for me, and it was a pleasure to be joined by our Vice President, Bernie Davies and co-opted council member Patience Bentu, during my visits. Together, we saw first-hand the impact of imaginative, well-planned teaching and the confidence that grows when learners feel genuinely supported.”

“What stood out most in Swansea was the energy, creativity and sense of belonging within each class. Tutors had created safe, inclusive spaces where learners felt able to take risks, share ideas and celebrate progress together. Visits like these are a powerful reminder of why we do what we do — they bring our purpose to life and show the difference adult learning makes to individuals, families and communities across Wales.”

Patience Bentu further commented:

“These visits highlight the strength and purpose of Adult Learning Wales. What we saw in Swansea was high-quality teaching, thoughtful planning and learners who felt valued, supported and encouraged to stretch themselves. It was a reminder that lifelong learning isn’t an abstract concept — it is real, it is present, and it is changing lives in communities here and now.”

ESOL tutor Sadiah shared her positive experience of the day to appreciate the value of both Kathryns’ and the Council Members’ engagement:

“Kathryn is such a down-to-earth, kind, and softly spoken individual… She has a wonderful approach with learners, truly listens to what they have to say, and makes them feel at ease. Her thoughtful questions help learners think deeply and understand exactly what’s being asked of them.”

The visits by Kathryn Robson and members of ALW’s Council are a key example of the many learner insight visits that take place throughout the year, ensuring the learner remains at the heart of shaping the future of lifelong learning in Wales.