Privacy and Cookie Policy | Adult Learning Wales

Privacy Policy

Website and Cookies

This website is controlled and operated by Adult Learning Wales. This section explains how we use any information we collect when you use this website.

What information we collect and how we collect it?

We use third-party analytical tools (such as Google Analytics and Microsoft Clarity) to analyse how our website is being used. These tools use "cookies" (small text files placed on your computer) to collect standard internet log information and visitor behaviour information in an anonymous form.

We will not use the analytical tools to track or to collect any personally identifiable information from you, and we will not associate any data gathered from this website with any personally identifying information from any source as part of our use of the analytical tools. Users have the option to manage their cookie preferences.

Should you use the website contact form, we will collect the personal information you provide relating to your contact details such as your name, email address, telephone number, and address information. We will collect this information to inform you about information you may have requested or to deal with your reason for contacting us.

How and why do we use cookies on this website?

Cookies often include an anonymous unique identifier and track and store your user preferences, as well as technical information about your use of the website. Cookies help us improve our website and deliver a better service to you.

Specifically, we use analytical tools to better understand how our website is being used. These tools collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to third-party service providers such as Google. This information is then used to evaluate visitors' use of the website and to compile statistical reports on our website activity.

Some of the cookies we use are session cookies (i.e., temporary cookies that remain in your browser until you leave the website), and others are persistent (i.e., which remain in your browser for much longer than session cookies, although how long they last will depend on the lifetime of the specific cookie).

The lawful reason for processing this information?

We require your individual consent to process your personal information for the specific purpose outlined above. For this reason, we require a positive opt-in where applicable. This will be presented to you when required.

Who receives this information?

We will not share your information with any third party unless your consent has been obtained for this purpose, and you have been fully informed as to the legitimate reason and/or interest.

Course Enrolment, Registration, Expression of Interests, Surveys and Membership

When you enrol in a course, register for an event, express interest in our programs, participate in surveys, or become a member, you provide us with certain information. This information may include personal information such as your name, contact information, educational background, and any other relevant details necessary for the purposes of course administration and membership management.

It's important to note that the information you provide as part of these processes may also be shared with relevant funders and partners if/when required. This sharing is conducted for the purposes of obtaining funding, monitoring progress, evaluating projects, and ensuring the effectiveness of our programs. By engaging in these activities, you acknowledge and consent to the sharing of your information for these purposes.

We want to assure you that any sharing of your personal information with third parties is done in strict accordance with the requirements of the General Data Protection Regulation (GDPR). We prioritise transparency, accountability, and the protection of your privacy rights in all our data processing activities.

Additionally, we want to ensure that you are aware of your rights and how your information is handled. Therefore, we encourage you to review the Welsh Government Lifelong Learning Wales Record Privacy Notice (, which provides further information about the processing of personal data in the context of lifelong learning initiatives in Wales.

If you have any questions or concerns about how your information is used or shared in relation to course enrolment, registration, expression of interests, surveys, or membership, please don't hesitate to contact our Data Protection Officer for assistance.

Retention Period?

Your personal data will be retained only for as long as necessary, and you have the right to request access to, rectification, or erasure of this data, and the right to restrict or object to its processing. You also have the right to data portability. If you choose to have your details deleted indefinitely, there is the possibility that we will attain them again if you sign up to become a member of the organization, or if you enrol upon another Adult Learning Wales course.

Your Individual Rights?

You have a right to access your personal information, and in certain circumstances, to object to the processing of your personal information, to rectify, to erase and restrict your data, and to withdraw your consent.

You have the right to request a copy of any personal information that we hold about you. To obtain a copy of this personal information, please contact our Data Protection Officer using the contact details set out below. We may charge a small fee for this service.

If we do hold information about you, you may ask us to correct or remove information you think is inaccurate.

Your Right to Lodge a Complaint with a Supervisory Authority?

You have the right to lodge a complaint about how your data is being processed with a supervisory authority where you reside or work, or the place of the alleged infringement if you consider that the processing of personal data relating to you infringes data protection legislation. You can lodge a complaint directly with the supervisory authority.

In order to lodge a complaint with the ICO (Information Commissioner’s Office), you can visit their website:

Information Commissioner’s Office
Wycliffe House
Water Lane

Changes to our privacy policy

We keep our privacy policy under review, and we will place any updates on this webpage.

How to contact us

Adult Learning Wales, as a data controller and/or processor, is committed to protecting the rights of individuals in line with the Data Protection Act 2018 (including UK GDPR) and the General Data Protection Regulation (EU 2016/679). Our data processing activities are based on lawful basis, e.g., consent or legitimate interests, and we strive to ensure transparency and accountability in our data handling practices.

Data Protection Officer
Adult Learning Wales
7 Coopers Yard
Curran Road
CF10 5NB

Email :

If you have any questions about how we process your data or if you wish to exercise any of your legal rights under data protection legislation, please contact our Data Protection Officer using the details provided above.

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