Privacy Policy

Website and Cookies

This website is controlled and operated by Adult Learning Wales. This section explains how we use any information we collect when you use this website.

What information we collect and how we collect it?

We use third-party analytical tools, such as Google Analytics 4 and Microsoft Clarity, to analyse how our website is used. These tools use cookies (small text files placed on your device ) to collect standard internet log information and visitor behaviour in an anonymous form.

Google Analytics 4 anonymises IP addresses by default and does not log individual user identifiers. Microsoft Clarity also anonymises user data and does not collect personally identifiable information .

We do not use these tools to collect personally identifiable information, nor do we associate data from our website with any personal information from any source. Users can manage their cookie preferences at any time.

If you use our website contact form, we will collect the personal details you provide (e.g., your name, email address, telephone number, and address). This information is used to respond to your enquiry and provide the information or assistance you have requested.

How and Why Do We Use Cookies?

Cookies help us improve our website and deliver a better, more personalised user experience. They typically include an anonymous unique identifier and store your user preferences as well as technical data about your website usage

We use these cookies to:

• Monitor site usage and performance
• Understand user behaviour
• Generate anonymised statistical reports

Some cookies are essential for website functionality (e.g. login or session management), while others are non-essential (e.g. analytics or user behaviour tracking). We will always request your consent before setting non-essential cookies.

This data may be transmitted to service providers (e.g., Google) to help us evaluate website usage.

Some cookies are session-based (temporary), while others are persistent (they remain in your browser for a longer period). The duration depends on the specific cookie settings.

Lawful Basis for Processing

We process your personal data based on your informed and explicit consent for the purposes outlined above. Where applicable, we will request a positive opt-in to confirm your consent.

Who Receives Your Information?

We do not share your personal data with third parties unless:

• You have given explicit consent, and
• You have been fully informed of the purpose and legal basis for sharing.

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Course Enrolment, Events, Surveys and Membership

When you

• Enrol in a course
• Register for an event
• Express interest in our programmes
• Participate in a survey
• Become a member

we may collect personal information including your name, contact details, education background, and any other relevant data necessary for administration.

This information may also be shared with relevant funders or partners for the purposes of:

• Securing funding
• Monitoring participation
• Evaluating project outcomes
• Supporting programme effectiveness

By taking part in these activities, you acknowledge and consent to your information being used and shared for these purposes.

All data sharing is conducted in accordance with the General Data Protection Regulation (GDPR) and our commitment to transparency, accountability, and individual rights.

We encourage you to review the Welsh Government Lifelong Learning Wales Record (LLWR) Privacy Notice for further details on how learner data is processed in Wales.

If you have concerns about how your data is used, please contact our Data Protection Officer.

Data Retention

We retain personal data only for as long as necessary for the purposes collected. Where possible, specific retention periods are based on legal or contractual requirements (e.g., financial or audit obligations).

You have the right to:

• Access, rectify, or erase your data
• Restrict or object to its processing
• Request data portability

If you ask for your data to be deleted permanently, please note that we may collect it again in future if you:

• Re-enrol in a course, or
• Join as a member again

Your Rights

Under data protection legislation, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent at any time
• Request erasure or restriction of your data
• Object to processing in some cases
• Request a copy of your data

We do not charge a fee to respond to these requests unless a request is manifestly unfounded or excessive.

To exercise any of these rights, please contact our Data Protection Officer.

Lodging a Complaint

If you believe your data is being processed unlawfully, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
WaterLane
Wilmslow
Cheshire
SK9 5AF
https://ico.org.uk/concerns/

Changes to This Policy

We keep our Privacy Policy under regular review. Any updates will be published on this webpage.

Contacting Us

Adult Learning Wales acts as both a data controller and data processor. We are committed to complying with the Data Protection Act 2018, the UK GDPR, and the EU GDPR.

For all queries relating to how your data is processed, or to exercise your data rights, please contact:

Data Protection Officer
Adult Learning Wales
7 Coopers Yard
Curran Road
Cardiff
CF10 5NB

Email : dpo@adultlearning.wales